Terms of Service
Last updated: May 22, 2017
- PINGUP TERMS AND CONDITIONS
NOTE TO USERS: Please review the following terms carefully. By accessing or using the Services, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not access or use the Services.
These Terms and Conditions include a release by you of all claims for damage against us that may arise out of your use of the Services. By using the Services, you agree to this release.
III. ABOUT PINGUP SERVICES
Pingup’s Services provide an electronic communications platform which enables users to schedule and manage appointments for goods and services with selected local merchants through an online or mobile publisher. Visitors must register in order to access this information, and to schedule or manage appointments. Pingup is a user-initiated communications service. Only registered users (i.e., consumers, not businesses) can schedule an appointment with a registered Merchant.
Pingup, including any mobile or web-based versions and distribution of the Services through third party websites, applications or other methods of electronic communications, will allow you and the Merchants with whom you book appointments to access information regarding your appointments in your account on Pingup’s servers. This means you can access and search your appointment history when logged into your Pingup account. Your agreement to these Terms and Conditions constitutes your consent to allow Pingup to store these communications on its servers.
The Services include a “booking button” on the Merchants’ organic search engine listings across our marketing network. The booking button is available as a service to Merchants on a subscription basis. The booking button will take users to a booking flow, which is hosted and managed by Pingup, where they will indicate the Merchant service and date/time slot they desire. We will then send that information to the Merchant via email or text message, based on the Merchants choosing.
- RULES FOR USER CONDUCT AND USE OF THE SERVICE
When you create your own personalized user account, Pingup’s Service may allow you to enter text, images, or other data and transmit it to Merchants you select (collectively “User Content”). You are solely responsible for the User Content that you upload, publish, display, link to or otherwise make available (hereinafter, “post”) on the Service, and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content.
Pingup cautions you not to transmit any personal or financial data across our Services. Although Pingup is very concerned about safeguarding the confidentiality of your information, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Services, we cannot and do not guarantee the security of any information you transmit on or through the Services, and you do so at your own risk.
You may not allow others to use your username on the Services to book an appointment.
Your permission to use the Services is conditioned upon the Use Restrictions and the Conduct Restrictions.
USE RESTRICTIONS. You agree that you will not under any circumstances:
- send unsolicited bulk communications;
- register for multiple accounts;
- transmit any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive;
- use the Services for any unlawful purpose or for the promotion of illegal activities;
- use the Services to book appointments with Merchants that you do not intend to keep;
- attempt to, or harass, abuse or harm another person or group;
- use another user’s Pingup account without permission;
- provide false or inaccurate information when registering an account on Pingup;
- interfere or attempt to interfere with the proper functioning of Pingup’s Services;
- make any automated use of the system, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
- bypass any robot exclusion headers or other measures we take to restrict access to the Services or use any software, technology, or device to scrape, spider, or crawl the Services or harvest or manipulate data;
- will not use the communication systems provided by or contacts made on Pingup for any commercial solicitation purposes;
- will not publish or link to malicious content intended to damage or disrupt another user’s browser or computer.
POSTING AND CONDUCT RESTRICTIONS.
The following rules pertain to User Content, defined as any communications, images, sounds, and all the material, data, and information that you upload or transmit through the Services, or that other users upload or transmit, including without limitation any comments. By transmitting and submitting any User Content while using our Services, you agree, represent and warrant as follows:
- You are solely responsible for your account and the activity that occurs while signed in to or while using your Pingup account;
- You will not transmit information that is false or inaccurate;
- You will not transmit content that is copyrighted or subject to third party proprietary rights, including privacy, publicity, trade secret, etc., unless you are the owner of such rights or have the appropriate permission from their rightful owner to specifically submit such content to Pingup; and
You hereby affirm we have the right to determine whether any of your Content transmissions are appropriate and comply with these Terms of Service, remove any and/or all of your communications, and terminate your account with or without prior notice.
ACCESS, DISCLOSURE, AND REMOVAL RIGHTS
You acknowledge and agree that Pingup may access or disclose information about you, including the content of your communications, in order to:
- Comply with the law or respond to lawful requests or legal process;
Respond to your requests for customer service;
- Protect the rights or property of Pingup, Getabl or its customers, including the enforcement of these Terms and Conditions, our Business Terms and Conditions, or other policies governing the use of our Services;
- Act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Getabl employees, customers, or the public.
You further acknowledge and agree that Pingup may or may not screen the content of the Communications you transmit or store on our Services, and Getabl or its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, or remove User Content or communications available via our Services. By way of example, Pingup and its designees shall have the right to access and remove any User Content or User Communications that violates these Terms and Conditions or is otherwise objectionable.
HOW YOU MAY USE OUR MATERIAL.
You may use the Services, and any information, data, images, tools, results, content, applications and other material made available via the Services, including any such material that is owned by third parties (collectively, “Materials”) SOLELY FOR YOUR PERSONAL, NON-COMMERCIAL USE and otherwise in accordance with the Terms. You may not copy, reproduce, alter, modify, create derivative works from, rent, lease, loan, sell, distribute or publicly display any of the Material (except for your own personal, non-commercial use) without the prior written consent of Pingup.com.
You acknowledge that Pingup may establish general practices and limits concerning use of the Services, including without limitation the maximum number of days that User Communications will be retained by Pingup, the maximum number of messages that may be sent from or received by an account on the Services, the maximum storage space that will be allotted on your behalf, and the maximum number of times and duration for which you may access our Services.
FOR MERCHANT USERS OF BOOKING SUBSCRIPTION SERVICE
The booking service is a direct to Merchant subscription service, available on a monthly or annual basis. Subscriptions are paid for in advance and are charged to Merchants on the day of signup and 30 days later for each successive monthly subscription and on the same day each year for an annual subscription until cancelled as described below. Merchants will have the option to receive new customer requests through the booking service via email or text message.
Purchases and Payment: Merchant Users
If you are a Merchant and wish to purchase a subscription for the booking service, (“Purchase”), you must supply payment information including Merchant name, business name, business website, email, mobile phone number, and payment card information and billing address. Your payment card will be charged for Purchases on a monthly or annual basis, depending on the type of subscription, unless you cancel as described below under “Terms of Sale.”
By making a Purchase and providing payment information, you authorize us (or our third party payment processor) to charge your payment method for the total amount of your Purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Purchase may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your Purchase. You can change or update payment information by contacting us by email at firstname.lastname@example.org.
By providing payment information, you represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the Purchase and to provide the Bookable service. We reserve the right to refuse or cancel your Purchase at any time.
All prices shown are in U.S. dollars and do not include applicable taxes. Taxes may vary and are not within our control. We may adjust future prices as necessary, in our sole discretion. By making a Purchase, you agree to pay the then-current Purchase price.
Subscriptions Are Continuous Until Cancelled by You. THE BOOKING SERVICE IS A CONTINUOUS SUBSCRIPTION. THIS MEANS THAT YOU WILL BE CHARGED FOR YOUR CHOICE OF A MONTHLY OR ANNUAL SUBSCRIPTION UNLESS AND UNTIL YOU AFFIRMATIVELY CANCEL YOUR SUBSCRIPTION IN ACCORDANCE WITH THESE TERMS. WHEN YOU REGISTER FOR THE BOOKING SERVICE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT (A) PINGUP (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE YOU ON A MONTHLY BASIS FOR A MONTHLY SUBSCRIPTION OR ON AN ANNUAL BASIS FOR AN ANNUAL SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS YOUR SUBSCRIPTION CONTINUES, AND (B) YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL IT OR WE SUSPEND OR STOP PROVIDING ACCESS TO THE BOOKING SERVICE IN ACCORDANCE WITH THESE TERMS.
Cancellation Policy. You may cancel the booking service at any time. To do so before your next payment is due, you must send an email to email@example.com with your name, your business name and phone. For monthly subscriptions, the subscription will stay active until the end of the current term. For annual subscriptions, we will provide a prorated refund. Any Purchase identified as processed cannot be cancelled.
- LIMITATION OF LIABILITY
You agree that Pingup, its Distribution Partners and the Merchants have no liability or responsibility for deleting or failing to store any User Communications or User Content maintained or transmitted over the Services.
Pingup, its Distribution Partners and the Merchants take no responsibility and assumes no liability for any User Content that you or any other user or third party posts or sends over the Services. You understand and agree that any loss or damage that occurs as a result of the use of any User Content that you make available or access through your use of the Services is solely your responsibility. Pingup, its Distribution Partners and the Merchants are not responsible for any public display or misuse of your User Content. Pingup does not, and cannot, pre-screen or monitor all User Content (or all Merchant Content). However, at our discretion, we or technology we employ may monitor and/or record your interactions with the Services.
We reserve the right, but are not obligated, to limit or deny a user’s access to the Services and to take other appropriate action if a user violates these Terms and Conditions or engages in any activity that violates the rights of any person or entity or which we deem unlawful, offensive, abusive, harmful or malicious. Unauthorized use may result in criminal and/or civil prosecution under federal, state and local law. If you become aware of misuse of our Service, please contact us at Customer Support at firstname.lastname@example.org
Pingup, its Distribution Partners and the Merchants reserve the right to manage and secure their respective networks and computer systems, including by scanning the contents of messages in an automated fashion. Pingup, its Distribution Partners and the Merchants may scan messages in order to improve features and functionality of the Services, protect its network from spam, viruses, malware and other abuse or wrongful access, and to generate aggregate reports for businesses who register for or distribute the Services only.
- LICENSE GRANT
By communicating on the Services, you expressly grant, and you represent and warrant that you have a right to grant, to Pingup a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, publicly perform, publicly display, and make derivative works of all such User Content and your name, voice, and/or likeness as contained in your User Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Services.
VII. INTELLECTUAL PROPERTY
You acknowledge and agree that we and our licensors, as well as the Distribution Partners and Merchants, retain ownership of all intellectual property rights of any kind related to the Services and their respective properties, including applicable copyrights, trademarks and other proprietary rights. Other product and company names that are mentioned on the Services may be trademarks of their respective owners. We reserve all rights that are not expressly granted to you in this Agreement.
We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide us with the following information, using the contact information provided below:
- An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
- A description of the copyrighted work that you claim has been infringed;
- A description of where on the Site the material that you claim is infringing Your address, telephone number, and email address;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
VIII. PINGUP IS NOT RESPONSIBLE FOR MERCHANT SITES COMMUNICATIONS
As part of our Services, we provide you with the ability to receive communications from the Merchant with whom you book an appointment.
However, Pingup and its Distribution Partners have no control over and disclaims any responsibility for such Merchant or the promotions, materials, information, goods or services available from these third parties. Pingup and its Distribution Partners are not responsible for and do not endorse or warrant any materials, information, goods or services available through any linked websites or any privacy or other practices of such websites. Pingup may terminate any link or business relationship at any time.
Pingup and its Distribution Partners do not warrant that communications from Merchants, including about their products, services and promotions, are current, complete or free from error. Instead, the Merchants who have claimed their profiles are solely responsible for the contents of their offers and communications with users.
- THIRD PARTY REQUESTS FOR ACCOUNT INFORMATION OR COMMUNICATIONS
We may be required by law to release information to a third party (i.e., someone other a party to messages sent or received by you in a chat session), including the content of any message sent or received by you. Except as prohibited by law, we will send you a notice if we plan to comply with a civil subpoena relating to your Pingup account. The delivery of a communication from Pingup is effective when sent by us, regardless of when you receive or read the communication. We will send these communications to the email address you have on file with us, as provided at registration or later updated by you.
- COMMUNICATING WITH PINGUP
While we endeavor to respond to communications made through the Services, such notice will not constitute legal notice to Pingup or any of its officers, employees, agents or representatives in any situation where notice to Pingup is required by contract or any law or regulation. For formal legal notices, Pingup requires that you send them to Getabl Inc, 11 Elkins St., Suite 230, Boston, MA 02127, WITH ATTENTION: LEGAL NOTICE.
- USER CONSENT TO RECEIVE COMMUNICATIONS IN ELECTRONIC FORM INCLUDING BY EMAIL OR TEXT MESSAGING
By providing your telephone number(s), including your mobile phone number, to us you expressly consent to receive marketing and non-marketing calls and text messages from Pingup, Merchants and others calling or texting on Pingup’s and Merchants’ behalf, including calls and text messages made with an autodialer or prerecorded voice, at the telephone number(s) that you provide. By providing your email address you consent to receive email messages. Such calls, text messages, and emails may include, for example, appointment information and reminders, authentication messages, account- or service-related alerts and reminders, customer service communications, satisfaction surveys, and other types of non-marketing and marketing calls, emails, public messages and text messages. You may opt-out of marketing communications at any time by emailing us at email@example.com or by clicking “unsubscribe” at the bottom of emails you receive.
For contractual purposes, you further (a) consent to receive communications from Pingup in an electronic form, including by email and SMS text, including at the email address and mobile phone number associated with your account as provided at registration or later updated by you; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Pingup provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.
XII. DISCLAIMER; LIMITATION OF DAMAGES; RELEASE
THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, PINGUP AND ITS DISTRIBUTION PARTNERS MAKE NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, CONTENT OR OTHER MATERIAL OBTAINED FROM THE SERVICES.
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PINGUP, ITS AFFILIATES, DIRECTORS, EMPLOYEES OR ITS LICENSORS OR PARTNERS, INCLUDING THE DISTRIBUTION PARTNERS AND MERCHANTS, BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM (A) THE USE, DISCLOSURE, OR DISPLAY OF YOUR INFORMATION OR CONTENT; (B) YOUR USE OR INABILITY TO USE THE SERVICES; (C) THE SERVICES GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SERVICES AVAILABLE; OR (D) ANY OTHER INTERACTIONS WITH PINGUP OR ANY OTHER USER OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT PINGUP HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
If you have a dispute with one or more users or a Merchant with who you booked an appointment through our Services, you release us (and our officers, directors, agents, subsidiaries, joint ventures, employees and distributors) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
If you are a California resident, you waive California Civil Code s1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”
You agree to defend, indemnify and hold harmless Pingup, its parent company, its Distribution Partners and their respective officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorney’s fees) arising from: (i) your use of and access to the Services; (ii) your violation of any term of these Terms of Service; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that any content submitted by you causes damage to a third party. This defense and indemnification obligation will survive these Terms and Conditions and your use of the Services.
XIV. TERMINATION OF ACCOUNT
You may terminate your Pingup account, any associated registration data and access to our Services by submitting a termination request to firstname.lastname@example.org. You agree that we may terminate your account without prior notice, limit or suspend your access to our Service also without prior notice. Reasons for termination shall include:
- violation of these Terms and Conditions
- request for termination received from law enforcement or other government agencies
- service interruptions arising from technical or security issues;
- nonpayment of fees owed in connection with our Services.
Our termination of your account may include removing your access to your account, deleting your account and associated passwords and other information, deleting Merchant Content or Merchant Communications associated with your account, and prohibiting or blocking your further use of or access to our Site or Services.
- MODIFICATION OF TERMS AND CONDITIONS AND SERVICES
Pingup has the right to change or modify, upgrade, add to or discontinue the Services or any portion or feature thereof at any time and without notice. In addition we can amend these Terms and Conditions at any time and will update these Terms and Conditions in the event of any such amendments. It is your sole responsibility to check the Site from time to time to view any such changes in the Agreement. If you continue to use the Services, you signify your agreement to our revisions to these Terms and Conditions. However, we will notify you of material chances to the terms by posting a notice on our homepage and/or sending an email to the email address you provided to us upon registration. For this additional reason, you should keep your contact and profile information current.
XVII. APPLICABLE LAWS; VENUE
These Terms and Conditions and your use of the Site are governed by the federal laws of the United States of America and the laws of the Commonwealth of Massachusetts. Any action related to this Site will be filed only in the appropriate state or federal court located within the Commonwealth of Massachusetts. By using this Site, you signify your consent to the jurisdiction of the state and/or federal courts of the Commonwealth of Massachusetts.
XVIII. SUGGESTIONS AND FEEDBACK; CONTACT US
Pingup welcomes your feedback and inquiries. If you have any comments or questions, please contact us by sending an email to email@example.com.
Or, you may contact us as follows:
11 Elkins Street, Suite 230
Boston, MA 02127
Phone: (617) 752-1691