Pingup operates a service that enables users to submit appointment requests, make appointments, order food, and pay for various goods and services with local merchants (the “Merchants”) through an online or mobile publisher. We also provide an online and mobile chatting experience through publisher “bot” applications for users to discover, book and buy available services and products from Merchants and to share information about Merchants, and a “booking button” service to Merchants (all together the “Services”).
This policy was last modified on May 22, 2017.
What Personal Information Do We Collect?
When you make (or request) an appointment through our Site, we collect information such as your first and last name, telephone number, and email address. If you order food or make a purchase, we also collect your delivery address (for food delivery) and payment card information, billing address and zip code. We collect this information so we can provide you with the Service(s) you request and to process your transactions. If you email us with a question, we collect your first name and email address in order to respond to you.
When a Merchant subscribes to our booking button service, we collect Merchant name, business name, business website, email, mobile phone number, and payment card information and billing address. We collect this information in order to provide the booking service and to process subscription payments. When a Merchant makes a payment to subscribe to the booking service, payment information and information required to process subscription payments is also collected by our third party payment processor in order to process the transactions.
Consent to Text Messaging, Emails and Public Messaging
By providing your telephone number(s), including your mobile phone number, to us you expressly consent to receive marketing and non-marketing calls and text messages from Pingup, Merchants and others calling or texting on Pingup’s and Merchants’ behalf, including calls and text messages made with an autodialer or prerecorded voice, at the telephone number(s) that you provide. By providing your email address you consent to receive email messages. By using our Services, you consent to receive public messages. Such calls, text messages, emails and public messages may include, for example, appointment information and reminders, authentication messages, account- or service-related alerts and reminders, customer service communications, satisfaction surveys, and other types of non-marketing and marketing calls, emails, public messages and text messages. You may opt-out of marketing communications at any time by emailing us at firstname.lastname@example.org or by clicking “unsubscribe” at the bottom of emails you receive.
When you visit the Site or use the Services, we use “cookies” — a piece of information stored on your computer — to allow us to uniquely identify your browser while you are on any of our properties and to enable Pingup to provide the Services. We may link the information we store in cookies, such as your IP address, to the Personal Information you submit while on our Site.
Pingup uses persistent cookies that only Pingup can read and use, to identify you as a Pingup user and make it easier for you to use our Services. Users who disable their web browsers’ ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Services.
We also use Internet robots, or “bots” to enable you to participate in chats, place food orders with our food Merchants, or make or request reservations and appointments. This information is used to provide the requested Services and process your transactions. If you chat with bots, we collect the contents of your conversation (which may include Personal Information) to improve your experience and our Services or create new ones.
How Do We Protect Your Information?
We will take reasonable precautions to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We will retain Personal Information we process for as long as needed to provide the Services. We will retain and use this Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Choice and Consent
If you wish to opt out and withdraw your consent, you may do so at any time by emailing us at email@example.com. If you opt out and withdraw your consent you will no longer be able to use our Services and we will not have any means by which to respond to your questions or comments that you email to us.
You may unsubscribe from Pingup marketing emails by clicking “unsubscribe” at the bottom of the emails you receive from us.
Do We Disclose Personal Information to Third Parties?
Below is a sample list of our third party software provider partners:
Below is a sample list of our Publishing Partners:
We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect our or other’s rights, property, or safety. Because our servers, which store your information, are located in the U.S.A., your information may be available to U.S. government entities or agencies under a lawful court order in the U.S.
In some cases, Pingup may disclose data in aggregate form to selected third parties. The information we disclose in such cases will not include Personal Information.
Third Party Sites and Links; Merchant Sites, Partner Sites and Links
International or Cross-Border Transfer of Your Personal Information and Your Express Agreement
The Site and Services are intended for U.S. residents only. Given that the Internet operates in a global environment and that, if you operate outside of the United States, transfer of your data is necessary for you to use our Services or request information from us, using the Internet to collect and process Personal Information necessarily involves the transmission of data on an international, or cross-border, basis. By accessing the Services and/or by communicating with us by email, you acknowledge and expressly consent to our processing and disclosure of your Personal Information in this way.
Your California Privacy Rights; California Do Not Track Disclosures
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us once a year, free of charge, information about the Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year.
If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request to firstname.lastname@example.org. In addition, we currently do not honor Do Not Track signals.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), as we do not knowingly collect any information from anyone under 13 years of age. The Site and Services are directed to people who are at least 13 years old or older.
Access to Your Information
You may access, review, request a copy of, change, update or delete your Personal Information or withdraw your consent for its use by submitting an email with a request to email@example.com.
Contact Us About Complaints, Questions, Comments, or Notices
Pingup commits to resolving complaints about your privacy and our collection or use of your Personal Information. You may contact us:
By post: Pingup, Inc., c/o Getabl, Inc.,11 Elkins St., Boston, MA 02127
By email: firstname.lastname@example.org
Terms of Service
Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website and Services at http://www.pingup.com/terms.