2016 was predicted to be “the year of conversational commerce.”
Download our “Messaging and Chatbots in Local” study finding to learn about chatbot interest and usage for communicating with local businesses across Facebook Messenger, Kik, WeChat and Slack users.
- How many messaging users have communicated with a business
- How many chatbot users have used them to communicate with a business
- How many Millennials would be interested in using a chatbot for taking action on local services (such as booking an appointment, signing up for a class, etc.)
Icons by Carololopez, Karthik Srinivas, lastspark